AI / ML
Smart Customer Support Bot
AI-powered support system handling 80% of customer inquiries automatically. Multi-language support, sentiment analysis, seamless human handoff, and integration with Zendesk and Intercom.
GPT-4PythonLangChainVector DBREST API
⚡The Challenge
“We were getting 2,000+ tickets per week. Response times were over 24 hours, and our CSAT score was dropping fast. Hiring more agents wasn't scalable.”
— Sarah L., Head of Support, SaaS Company, London
💡Our Solution
We built an AI-powered support system that handles tier-1 inquiries automatically, routes complex issues to the right team, and learns from every interaction.
🔧Key Features
Multi-language support (12 languages)
Sentiment analysis & priority routing
Seamless human handoff
Knowledge base auto-learning
Zendesk & Intercom integration
Custom training on company docs
Analytics dashboard
Escalation workflows
📊Results
80%
Tickets Resolved Automatically
30s
Response Time (was 24hrs)
4.7
CSAT Score (was 3.2)
$180K
Saved Per Year on Staffing
🛠Tech Stack
PythonGPT-4LangChainPineconeFastAPIRedisZendesk APIDocker
“Our customers can't tell they're talking to a bot. It's that good.”
S
Sarah L.
Sarah L., Head of Support, SaaS Company, London
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